SERVICE CONCEPT / FORMULA
Everything has to be right at a service location: the right service in the right place, with the right quality. If you want to develop a new service formula, or if you’d like to revitalize an existing one, RMC has the right expertise. The development process is entirely devoted to customer experience. It should lead to higher customer satisfaction.
We start by drawing up the principles of the organization and by translating these into service elements. We then create a formula and work out the different zones. We develop the design based on these principles. It is essential to keep improving so that every new location is an even better version of the formula.
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